3dky Privacy Policy — How Your Information Is Protected
Your privacy matters deeply to us at 3dky. This page explains in detail what personal information we collect, how we keep it secure, and what rights you have as a user.
The core pillars of the 3dky Privacy Policy
Our six core commitments to protecting your information
SSL Encryption
All data transfers are secured with 256-bit SSL encryption — third parties cannot read your information.
Sale of data is prohibited
Your personal information is never sold to advertisers or third parties.
Limited data collection
Only necessary data is collected — no excessive or irrelevant information is gathered.
Access control
Only authorized personnel can access your data — every access is logged.
Your control
You can view, correct, or request deletion of your data at any time.
Transparent Policies
How your data is used is explained with full transparency — no hidden terms.
01 What Information We Collect
3dky only collects information from you that is necessary to provide the platform's services properly. Collecting unnecessary or excessive data goes against our policy.
Directly provided information
When you register with 3dky or use our services, the following information is collected directly from you:
- Full name and date of birth (for age verification)
- Email Address & Phone Number
- Residential Address & Country
- Copies of Identity Verification (KYC) Documents
- Relevant payment method details (not your full card number)
- Content of communications with the support team
Automatically collected information
Information collected automatically while you use the platform:
- IP address and approximate location
- Browser Type, Version & Language Settings
- Device type & operating system
- Pages visited and time spent on the platform
- Information on Cookies and similar tracking technologies
- Gaming & Betting Activity Logs
- Login & session time
Information Received from Third Parties
In some cases, we may receive information from legitimate sources — such as identity verification services, fraud prevention systems, or payment processors. This data collection is always for security and legal compliance purposes.
Important: 3dky never collects or stores your full payment card number, PIN, or bank account password. All financial transactions are processed exclusively through fully encrypted payment gateways.
02 How We Use the Information We Collect
Every purpose for which your data is used is specific and lawful. We never use your information for unrelated purposes.
For operating the service
- Creating, Managing & Verifying Accounts
- Processing Deposit & Withdrawal Transactions
- Managing & Recording Gaming Activity
- Ensuring age and identity verification
- Managing bonuses and promotions
For security and compliance
- Detecting and preventing fraud and unlawful activity
- Implementing Anti-Money Laundering (AML) policy
- Preventing unauthorized access to your account
- Meeting Legal Obligations & Reporting Requirements
- Enforcing responsible gaming policies
To improve our services for users
- Sending account-related messages and notifications
- Analyzing and improving platform performance
- Personalising the User Experience
- Identifying and resolving technical issues
- Providing customer support
Please note: Your prior consent will be obtained before your information is used for marketing communications. To withdraw consent, send a request to [email protected].
03 Data sharing & third parties
3dky never sells your personal information. In certain circumstances, limited data may be shared with trusted third parties — always in the interest of your protection.
When Your Information May Be Shared
Third-party obligations
Every third party that 3dky works with is required to comply with strict confidentiality agreements. They may only use data for specified purposes and are not permitted to share it further with anyone else.
Our commitment: 3dky never sells or transfers your information to advertisers, marketing companies, or data brokers. This is our unwavering policy.
04 Technical measures for data protection
3dky has implemented modern technical and procedural measures to protect your data. Providing a secure gaming experience is our highest priority.
Password and login security
Your password is never stored in plain text — a strong hashing algorithm is always used. Entering the wrong password multiple times will temporarily lock your account. If an unusual login attempt is detected, you will be alerted by email.
What to do in the event of a data breach
In the event of a data breach that could put your information at risk, 3dky will notify you within the legally required timeframe and assist you in taking the necessary steps.
Your responsibilities: No security measure can guarantee 100% protection. Keep your account password confidential at all times, and report anything suspicious to [email protected].
05 Cookies & Tracking Technologies
The 3dky website uses cookies and similar technologies. These are stored as small files in your browser and help the platform recognise you on future visits.
Cookie Types
- Essential Cookies: Essential for login sessions and security — disabling these will prevent the platform from functioning
- Functional cookies: To remember your preferences and settings — such as language selection
- Analytics Cookies: To understand platform usage — anonymous statistics only
- Security Cookies: To detect fraud and bot activity
Cookie Controls
You can block or delete Cookies through your browser settings. However, disabling essential Cookies may disrupt login and other core functions. Turning off non-essential Cookies has no impact on the platform's core functionality.
Local Storage & Session Storage
In addition to cookies, we may use your browser's Local Storage and Session Storage — to save game preferences and temporary session data. This information is never sent to our servers, and Session Storage is automatically cleared when you close your browser.
06 Your Privacy Rights
As a 3dky user, you have several important rights regarding your own data. To exercise these rights, submit a request to [email protected].
Right to Access Your Data
You may request a complete list of all the information 3dky holds about you.
Right to rectification
If any of your information is incorrect or out of date, let us know and we will update it as soon as possible.
Right to Erasure
After closing your account, you may request deletion of your data — within the bounds permitted by law.
Right to Restrict Processing
You may request that the processing of your data be restricted under certain circumstances.
Data Portability
You may request an export of your data in a readable, portable format.
Right to Object
You may object to the processing of your data for specific purposes — including marketing communications.
How to Exercise Your Rights
To exercise any of your rights, email us at [email protected]. Once your identity has been verified, we will respond to your request within 30 days as a general rule. Complex or multiple requests may take a little longer — but you will always be informed in advance.
Note: Certain information must be retained for a defined period due to legal obligations — such as records of financial transactions. In these cases, your right to erasure may be limited.
07 Data retention period
Your data is never retained longer than necessary. Each category of data has its own separate retention policy.
Retention timeframe
After Account Closure
If you close your account, data required for active services will be deleted. However, data needed for legal, regulatory, or dispute resolution purposes will be retained for the prescribed period. Such data is kept on record but is not actively used.
08 International Data Transfers
3dky operates on international servers and infrastructure, so your data may be processed in countries other than your own. All such transfers take place with appropriate safeguards in place.
Regardless of where data is transferred, the same standards set out in this Privacy Policy are upheld at all times. Encryption and access controls remain in effect even when data is processed on third-party servers.
09 Privacy of minors
3dky strictly does not provide services to anyone under the age of 18. If a minor creates an account and this is detected, the account is immediately closed and all collected data is deleted.
If you believe a minor is using 3dky, please report it to [email protected]. We will take prompt action.
10 Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to contact us.
When submitting a complaint, please include your account ID, the date of the incident, and a detailed description where possible. This helps us resolve the matter more quickly.
- Your data is never sold
- All data encrypted via SSL
- Only necessary data is collected
- Right to Access & Delete Your Data
- Passwords Always Hashed
- Access logs are retained
- No data is shared with advertisers
- No collection of data from minors
If you have any questions about privacy, feel free to reach out to our team directly.
[email protected]Your data's journey — from collection to storage
How your data is collected, processed, and ultimately handled
Security Layers
What you can do
- ›Use a strong, unique password
- ›Keep Two-Factor Authentication enabled
- ›Avoid gaming on public Wi-Fi
- ›Never share your account details with anyone
- ›Report any unusual activity immediately
- ›Keep Your Browser Updated
3dky's everyday commitment to protecting your privacy
Privacy isn't just a policy — it's built into everything we do
3dky's location: 3dky is not an official partner of any government body, bank, or payment service such as bKash or Nagad. We are an independent gaming platform built for Bangladeshi users. Our design draws inspiration from local culture — this does not imply any institutional affiliation.
Frequently Asked Questions
Frequently asked questions about privacy and promotional activities
That's a fair and important question. The short answer is yes — we have industry-standard measures in place for both data and financial security, though you will also need to follow a few precautions on your end.
On the data side: all data is protected with 256-bit SSL encryption. Your password is never stored in plain text — it is stored only in hashed form, meaning no staff member can view it. Personal data is never sold to advertisers. If a suspicious login attempt is detected on your account, it is automatically locked.
On the financial side: all transactions are processed through authorized payment gateways — 3dky never stores your full card number or bank password. KYC verification before withdrawals ensures that only the rightful account owner receives funds. That said, you also have a role to play — use a strong password, keep Two-Factor Authentication enabled, and report any issues immediately to [email protected].
Promotional activities such as Free Spins and daily Check-Ins are available on 3dky from time to time and are easy to access.
First, you need an active 3dky account — if you don't have one, On the registration page and create one. To your account, Log In after logging in, you can view current offers in the Promotions or Bonuses section. For the daily Check-In bonus, you typically need to log in within a set time window each day and click a button. Free Spins are generally applicable to specific slot games and must be used from that game's page.
One important thing to keep in mind — every promotional offer comes with its own terms, including an expiry date, eligible games, and Wagering Requirements. Please read the relevant terms carefully before claiming any bonus. To find out about current offers, log in directly or reach out to us at [email protected].
Need More Help?
Contact us with any questions about our Privacy Policy or data protection.
[email protected] View full FAQWhat happens when the Privacy Policy changes
How policy updates are handled and what you should do
The privacy policy may be updated from time to time in line with changes in technology, legislation, and services. 3dky always endeavours to inform users of such changes in a timely manner.
If significant changes are made, you will be notified at your registered email address. The effective date of any update will be shown at the top of this page. Continued use of the platform after a change takes effect constitutes acceptance of the updated policy.
If you do not agree to the updated policy, contact [email protected] and you may request that your account be closed.
What to Do When the Policy Changes
- Check your email notifications regularly
- Read the updated policy in full
- Have questions? Reach out before logging in
- If you do not agree, you may request that your account be closed
- Bookmark This Page
Choose 3dky for a Safe & Trusted Gaming Experience
Your data is protected, your transactions are secure, and the platform is fully available in Bengali — these three guarantees are what 3dky welcomes you with.
By registering, you agree to this Privacy Policy and the Terms & Conditions you agree to these terms. For adults 18+ only.