3dky FAQ — Frequently Asked Questions

No — under 3dky's policy, each person may hold only one account. This rule is strictly enforced.

Multiple accounts are prohibited because they open the door to bonus abuse and make it difficult to maintain a fair environment on the platform. Opening more than one account using the same email address, phone number, bank account, or KYC documents is strictly not allowed.

If the system detects that a single person holds multiple accounts, then:

• All accounts may be permanently closed.
• All bonus and promotional winnings will be forfeited.
• Deposit refunds are subject to review in accordance with the applicable policy.

If multiple members of the same household wish to use 3dky, please notify us at [email protected] in advance — a special verification process applies. Proceeding without prior approval may put the accounts at risk.

3dky is a fully responsive web platform — no separate Android or iOS app download is required. There is no official 3dky app on the Google Play Store or Apple App Store.

You can access the full platform directly from your mobile browser. Here is what to do:

• On Android, open Chrome or Firefox.
• On iPhone or iPad, use Safari or Chrome.
• Keep your browser updated to the latest version.
• Visit the 3dky website — registration, login, gaming, and deposits can all be done directly from your browser.

For a more app-like experience, you can add the website to your Home Screen as a shortcut via your mobile browser. On Chrome, use the "Add to Home Screen" option; on Safari, find it under the Share menu.

Warning — Do not download any "3dky app" from third-party websites. These are fake and may steal your personal information. Only use the official 3dky website.

Registering at 3dky typically takes no more than 5 minutes and can be completed entirely from a mobile browser.

Information required at the time of registration:

• Full Name — exactly as it appears on your ID
• Date of Birth — must be 18 years of age or older
• Email Address — active and your own
• Mobile Number — active Bangladeshi number
• Password — a strong password of at least 8 characters

After registration, a verification code will be sent to your email and phone — use it to activate your account. To make deposits and withdrawals, there is one more step: KYC verification. For this, you will need to upload a clear photo of your National ID or passport. KYC verification is typically completed within 24–72 hours.

To read the detailed registration guide, The 3dky registration page View.

Withdrawal handling fees and limits depend on the payment method and current policy. Exact figures cannot be provided here as they are subject to change — please log in and visit the withdrawal page for the latest information.

What you need to know before making a withdrawal:

• KYC Verification Is Mandatory: Withdrawals are not available until KYC verification is complete.
• Bonus Wagering Requirement: If you have an active bonus, withdrawals may be restricted until a specified wagering amount is met.
• Processing Time: Processing typically takes 1–5 business days, depending on the payment method.
• First Withdrawal: Your first withdrawal may be subject to an additional verification process — this is a standard security measure.
• Amount match: A rule requiring deposits and withdrawals to use the same payment method may apply.

To find out the exact withdrawal fees, minimum and maximum limits, log in to your account and visit the withdrawal page, or reach out to us at [email protected].

A locked account is frustrating, but it is usually something that can be resolved. The most common reasons for a lock include repeated incorrect password attempts, detection of unusual login activity, failure to submit KYC documents, or having previously activated Self-Exclusion.

Before you get started:

• Wait a few minutes — if your account was locked due to too many incorrect password attempts, it may unlock automatically after 15–30 minutes.
• If you have forgotten your password, use the "Forgot Password" option — a reset link will be sent to your email.
• If your email is still unverified, check both your inbox and Spam folder.

If the temporary steps do not resolve the issue, email us at [email protected]. Use the subject line "Account Locked — Need Assistance" and include your registered email address and name. Subject to identity verification, our support team typically resolves the issue within 24 hours.

One important exception — if you have previously set up Self-Exclusion and the period has not yet expired, the lock cannot be removed. In this case Responsible Gaming page Read more.

Minimum bet amounts vary by game type — the limit is not the same across all games.

As a general rule:

• Slot Games For example, in Big Bass Slot, the minimum bet is typically very low — you can start with just a few BDT.
• Live Casino Games For example, games like Lightning Roulette or Common Draw Blackjack may have slightly higher minimum bets — typically starting between ৳10 and ৳50.
• Sports Betting For example, in Beach Volleyball Bet, the minimum bet amount varies by match and market.
• Poker For example, in Mini Texas Hold'em, limits are set according to the table type.

Once you enter any game, the minimum and maximum bet amounts are clearly displayed on screen. Take a moment to check this information before placing a bet.

From a responsible gaming perspective, it is always advisable to start with bets close to the minimum limit — especially on a new game. This helps your budget last longer and gives you a proper chance to understand how the game works.